Tulsa >Floor Coverings > Grigsby's Carpet Tile & Rug
4417 S Sheridan Rd, Tulsa, OK | Directions 7414536.098380 -95.904213
Monday 10:00 AM - 7:30 PM ; Tuesday-Wednesday 9:30 AM - 5:30 PM ; Thursday 10:00 AM - 7:30 PM ; Friday 9:30 AM - 5:00 PM ; Saturday 10:00 AM - 4:00 PM
rude! – I have been shopping for tile to replace our dining room and living room carpet for about 3 weeks. I've been to several tile/carpet stores, pricing and shopping. Grigsbys male employees had good ole' boy mentality, talking very loudly amongst themselves, not helping customers. I priced 3 tiles that I had been pricing at other stores, and 2 I found here and were extremely overpriced. Selection was not that great. Compared to other stores regarding their customer service this place is very very poor. I do not recommend this place. Stay away.
Bad experience using Grigsby's – Grigsby’s put carpet padding on concrete that was heavily stained with pet urine at my rent house. They told me it was my responsibility to have it treated, which I understood since they don't offer that service. But they told me this after the fact I wasn't given the opportunity to have it treated before it was already glued in place.
I was then told they were going to charge me extra for the installation of new padding because they weren't going to remove what they just glued in place. It took me 20-30 minutes to remove the padding without harming it so it could be used once the concrete was treated.
Cindy (Sales Representative) and Penny (Manager) said they install carpeting on untreated flooring all the time. Really?!
There was no offer of resolution to the problem. In their opinion, they were right and I was wrong. Cindy even went as far as to call me the most difficult customer she’s ever dealt with.
I have been in retail for over 25 years and I know how and when to accept responsibility when I've made a mistake. Obviously, Gigsby’s has yet to learn this lesson.
EXTREMELY overpriced – Installers were punctual and did a good job but regarding the price for the amount of work, I feel ripped off!
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