Cartec Automotive Service

Doesn't Recommend

JulieK85 J.

Joined 7 months ago

So, I needed some work done on my Cadillac CTS. My warranty is up so I got online searching for a mechanic with great reviews that would not rip me off. I found Cartec. Called them.. Told him my boyfriend ran a diagnostic on my car.. told him the problem.. said he didn't know what was wrong until he saw my car. Which was fine. I expected that. I take my car in.. explain to Kyle that I need a tune up, asked the price.. he didn't know. Told him I needed an oil change, and to fix the issues with my car... Which online the diagnostic code indicated one of the cylinders on my CTS was misfiring. I told him not to do any work on my car until he spoke with me just to make sure I could afford it. He calls me a few hours later and lets me know that with oil change he had already done before calling me like I asked him to, it would be 342. The 342 included my oil change he did.. (without calling me as I asked) and 300 just to take a look. I find this amusing because the 300 was for TAKING A LOOK, not fixing anything on my car... Are you serious? I said, well do you have an estimate of how much this will cost me AFTER the looksee? He said no. Absolutely no idea... I mean.. I needed something... he gave me nothing.. no price for even a tune up. He said that he needed to remove my upper intake to do further testing. Well, that completely sounded VERY untrustworthy. So, I went and picked up my car. We got there and I paid for the oil change and left. On the paper he gave me there was a list of things they do when giving you an oil change.. None of which was done. all my fluids were low and my tires were low as well. I'm not sure I'm completely convinced they even changed my oil. So, this leads me to believe that who even knows all these reviews online about Cartec being such a great place to get your car fixed are even real? seems like crooks to me. The best part of this story is.. after I left I took my car to Firestone on 61st and lewis.. they completed this "further testing" for free. Oh because thats what you're supposed to do. Tell me whats wrong with my car and give me a quote, not charge me $300 for seeing whats wrong with it. Completely disgusting.

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koramy8518

Joined 2 years ago

Friendly and helpful. They were not only helpful but very friendly. I have been dealing with the Mazda dealer and have had little help even after calling 3 days in a row. I walked in to here and my car was fixed in 10 minutes.

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mpaddy61522

Joined 2 years ago

Their prices are more than fair. They always have a solution, they finish when they say they will, their prices are more than fair, and are pleasant to deal with

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andersondanny8695

Joined 2 years ago

Excellent service. Provides excellent service and repair work for a fair price. The quality of the work always exceeds the cost.

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erychristopher121413

Joined 2 years ago

Get the job done quickly and courteously. Very personable, professional staff that is not just focused on making a buck - they actually get the job done quickly and courteously. They have never done an unsatisfactory job for me and I've referred several people to them, an will continue to do so!

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jenneytracy81157

Joined 2 years ago

They can always get me in. Honest guys, and they can always get me in at my convenience.

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newmandale141878

Joined 3 years ago

Great care. Honest ,fair ,great work, great staff

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stutsmangreg84159

Joined 3 years ago

I would recommend. It was very good and I would recommend them to go to Cartec.

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jmcdonald7210

Joined 3 years ago

Great job!. The customer service was exceptional. They were able to give me every detail to the problem to my car and other potential future problems to look for. Other than than the major repair costs I look forward to something less expensive.

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michaeljacobs573

Joined 3 years ago

Recommend to anyone. I trust the guys at CarTec to do a good job at a fair price. They're also very accommodating. I would recommend them to anyone.