Built a house with Simmons in 2009. Everything up to the after sale customer service was great. Lea Ann was the best rep I have ever dealt with. Once we were in post sale, the company folded in regards to customer service. Since I only have 3758 characters left I won't be able to fit what kind of problems I've had with them. Ultimately, they build homes too fast, sacrifice quality for time and rarely are able to get a hold of regarding warranty issues. I have a cabinet that has yet to be fixed because neither the carpenter who is willing to fix it or I can get their warranty department on the phone. Our HVAC unit has gone out every season, and they still have not completely fixed it.
Before you decide on Simmons Homes, please shop the market a little more. If they invested more time into making quality homes instead of parading around the fact they were on "Extreme Home Makeovers" they might actually have decent service.