Tulsa >Williams Plumbing & Drain Service
Recently had Chris Haase from Williams come to install some plumbing for a bathroom remodel at my home. Due to some old and bad previous plumbing jobs he had to be very creative in solving my problem. He was so nice and professional and did a great job. I will only use Williams from here on out!
Joe from Williams plumbing came to my home and listened to what I thought my problem was he then explained the system to me and informed me that he could take care of my problem. He proceeded to to do the job and explained everything along the way as he worked he was very knowledgeable and courteous he tested everything as he went along to make sure everything worked and when he was done you could not even tell that I had any plumbing work done he cleaned up everything now that's great service I highly recommend Williams plumbing and if you are lucky enough to get Joe then you can count on getting great service. Thanks Joe.
Satisfied since 1998. Kit was here on April 11th and I was very, very satisfied with his work. Not only did he do the work, but he explained what he was doing at every stage. He did three separate items for me. He was very professional and courteous as all of the employees have been whenever I've had Williams out. I've been using Williams every time since I moved here to Tulsa in 1998.
Best and most professional plumbing experience I've ever had. I called this morning about a replacement toilet, got a prompt and courteous return call from Troy. Troy located the fixture, delivered and installed it after first reviewing the scope and estimated cost with me. This is the best and most professional experience I have ever had with a plumbing company. Troy was a pleasure to work with, and I will not hesitate to call on Troy and Williams Plumbing should I have need in the future.
I am beyond pleased with Williams Plumbing!.
Dear Williams Plumbing,
I reviewed your website this morning. When I saw that Joe Kelley with KRMG had used you, I felt comfortable moving forward with contacting your company. (Joe Kelley endorses the company for which I work; the owners highly respect Joe.)
I called your Owasso number this morning prior to your business hours and spoke with your answering service. The answering service was polite and obtained my contact information. Within an hour, one of your employees, Kip, called me. He listened to the issues I was having and provided me with a quote. Within an hour of our conversation, he was at my home and had started the requested repairs. It took him less than 1.5 hours to complete the work. From the moment he walked into my home until he left, he was professional, courteous, and knowledgeable. He also answered all of my questions so that I could understand what he was doing and why it was necessary.
I am beyond pleased with Williams Plumbing! Your website is easy to use! Your staff (and the answering service) is friendly and helpful! I would recommend you to anyone who needs plumbing services! Thank you for taking care of my needs so quickly and efficiently!
Best Plumbing Company!!!. VERY PROFESSIONAL AND CARING. Glad I called these guys. A friend recommended Williams Plumbing. I had a slab leak and I know that these jobs usually take a few days to fix. Chris kept me in the loop the whole time. The whole crew worked hard to get me back up and running. Hope I never have to call them again but if I do get a plumbing problem, I will only call them. Thanks Williams!
SO glad I called Williams. I had a leak under my house. I called Mullin out and they told me that it was going to take two days to fix it and $1050. I wanted another opinion so I called Williams. So glad I did. The technician, Joe, came out and crawled under my house. When he came out, he told me that he could fix it that day and it would only cost $ 250. I couldn’t believe it. I felt very angry that Mullin would try to rip me off. If I wouldn’t have called Williams Plumbing I would have been out an extra $800 and another day of waiting for my plumbing to work. Beware of crooked companies. Thank God I called Williams.
Rip off by Williams.
Thursday, Feb. 9th I called Williams plumbing about some work I need done. I talk to one of the girls in the office at phone number 918-451-0055. I told her just what I needed done. She said some one would be in touch with me in a couple of hours. Sometime between 10:00 and 10:30 a man named Russell called me back and I told him, I needed the waste steel pipe and drains replaced, the shower and out side faucet replaced along with a new stool sit after the pipe was replace and the water that had collected under house from the stool pipe leaking pumped out. Russell said it would be late afternoon before he could get a plumber out to me. So I told him it would be ok to wait until Friday Feb 10th . He then said now this will cost about $850.00. Which I said ok.
Friday Feb 10th between 8:00 and 8:30 one of Williams plumbers called for directions to our house. After giving him the direction he advised me that the job would be about $850.00 which I said ok. Some time after 9:00 am the plumber arrived and took a look under the house (the drains that need replaced are approximating 5 feet from the crawl hole) He then said he would have to go to his truck and figure the cost. In a few minutes he came back with a contract for me of $3200.00 to sign. I ask him how could you go from $850.00 to $3200.00. He said well I have to crawler under your house into hazardous material. (There was no human waste under the house just some water and it was 4 feet from where he had to work) Since my wife was very sick and I needed to get the job done and not wait other 3 days for other plumber. I agreed and sign the contract for $3000.00. After I signed the contact the plumber left to get the material to change out the steel pipe and he returned around 11:30 or so and went to work.
I furnished all the faucets and the stool that he replace. The plumber left around 7:00pm
Over that weekend the more I thought about how we had been taken advantage of the madder I got. So Thursday Feb 16th I called Williams plumbing back and talk to Russell again and said he would have the manager call me back. I also e-mail a Justin Williams on their web site. Justin e-mail back and said he would have his management team get back with me. Some time that afternoon I received a call from Erick. After some heated discussion. . Erick offered me a $500.00 rebate. Which at first I said no too but minutes later called him back and told him I would take his $500.00. I also e-mailed Justin and said I would be a happy camper / customer if they gave me $500.00 back (but I am not)
A job that they told me would be $850.00 starts at $3200.00 (which had they told me It was going to be $3200.00 at the beginning I would have called other plumbing co. at that time) ends up being $3000.00 and rebated back to $2500.00 for about 7 hours of work which I even had to assist him with. Lets see now about $150.00 in material subtracted from the $2500.00 would make me paying them $335.00 per hour!
Yes - under dearest I sign the first contract for $3000.00 at the time I just needed the job done!
Yes - I signed second contract for $2500.00
Yes I said I would be a happy customer with my rebate, but I’m not!
It’s a sign of our times that companies like Williams can take advantage of senior citizens and others the why they did us.
According to Erick their plumbers can charge what they wish for jobs without any set guide lines for the cost from the company!
From Williams Plumbing....
Thank you to our customer, Mr. Turk, for informing us that there are some negative reviews.
We value you and really appreciate your loyalty to us!
For over 20 years, our number one goal has been and continues to be customer satisfaction! We honor our products and services and ask that all current and new customers please contact us at...
... if you are not 100% satisfied with the service(s) we provided. We want the opportunity to resolve and fix the issue so that it never happens again.
Williams Plumbing Pledges to: - Arrive when scheduled - Answer your questions - Give you your options - Respect you and your property - Resolve your plumbing issue - Clean before leaving
Your crew did an outstanding job!.
I'm a retired California licensed Plumber, California licensed General Contractor and a Nationally licensed Building Inspector. I wanted to let you know that your crew did an outstanding job. They were all very professional, courteous and knowledgeable. Chris is definitely a keeper. In California we had a heck of a time getting employees to just show up, much less going over and above. Or this case, down and under my house.
Anyway, I thought you would enjoy a good compliment and wanted to let you know your company is safe with crews like this working and representing you.
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