poor customer service. I spent almost $200 for xmas shopping at the owasso store. That may not be much to them, but its money in their pocket, right? In return they had this special where you earned Kohls cash. I never used my kohls cash, actually I forgot about it. Anyhow, I had to return one of my items ($79) and the lady at the return counter was saying I was going to lose $20 in my return because of the kohls cash that was offered. I told her I never used it and they should have a system set up to look up the fact I didnt use it.. afterall the receipt has a bar code on it. She argued with me and I refused to accept a loss of $20 for something I didnt use. I had the kohls cash ticket (which meant I hadnt used it or they would have kept it if I had). The whole time Im staring at the computer screen blaring in my face that shows me getting back $86+ for my return. She finally looks at her computer and sees I am able to get all my money back. Finally! I was about to the point of getting a manager involved. Im tired of being treated like crap by some retailers because they have no passion or sympathy for their customers who shop with them. If I had of gone in there with an attitude, I would have understood. I was taught, treat others like you want to be treated. I will NOT shop at Kohls ever again. I wont recommend anyone to them either. Go to Walmart, they are cleaner. This store is dingy, darkly lit, and messy shelves/racks. Shop elsewhere people...
Find a wide selection of name brand merchandise and exclusive labels to outfit you, your child, and your home---all in one shopping trip.
Whether your style is classically elegant, in-the-moment trendy, or kickback casual, this family-oriented department store is brimming with merchandise and accessories to complete your look. Bright lighting and wide, clean aisles allow patrons to peruse the myriad amounts of apparel, shoes, home products at their own pace. Shoppers looking for a dress-to-impress outfit peruse Simply Vera Vera Wang's line, while culinary hopefuls check out Food Network's latest kitchen gadgets. There are over 900 locations nationwide and the store is constantly receiving new shipments, keeping their goods classic yet contemporary, and always affordable.
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