My husband (a soldier) came home to visit family for the holidays and contacted Ted's for a product that was difficult to find in the local market here. The man on the phone was obviously a tobacco snob and suggested I check the "low end" stores like Indian smoke shops and convenience stores. Hmmmmm - like I hadn't thought of that before I called Ted's. Too bad that Ted's has become too good to service a request without arrogance and condescention. This family will take our "low end" and "high end" business elsewhere.