11/06/09
Don't expect you car back anytime soon
by TulsaEpinions at Citysearch
If you need a fancy waiting room, gourmet coffee, and a salesman in a suit to make you feel like your car is going to be repaired right, then this place might be for you. Unfortunately this place gets referred too much business from the luxury car dealers to actually do any of the repairs in a timely fashion. Once they get you to commit to the repair, they know they have got your business and they dont have to worry about meeting any actual timelines. Look at ALL the other reviews, everyone agrees (even the positive reviews) that they take an unusually long amount of time to do they repairs. They say thats because they "take the time to do it right", but in truth it's because they let your car sit around for a few weeks before they get to it. I have to admit that my car came back looking pretty good, but having dealt with several body shops in the past, I know that the repairs could have be done in less than half the time (maybe a month vs the 3 months they took). Everyday it was some new excuse, first they delayed while trying to get more money out of the insurance company. Then it was the standard "we are waiting on parts" excuse that they tell everyone for whom they don't have an actual excuse. When I asked what parts they were waiting on, when they were ordered and who they had been ordered from (after 2 months of waiting), they talked in circles and never could give me a straight answer. If you have to rely on a rental vehicle while waiting for your repair, don't bother with this shop
- Pros: Good coffee
- Cons: Delays, excuses, playing games with insurance co.
10/01/09
Very Happy!
by LovinLife66 at Citysearch
I Just had my infiniti repaired at the shop on 61st street. I must say that I was very impressed. It was very classy and impressive on the inside and I was even more surprised by the customer service. I have had my cars repaired at other shops in the past and this was by far the best experience. The insurance at fault was very difficult through this process but the staff kept me informed the whole time on what was going on and fought to get my car back to pre-accident condition. I feel that this place is definatly somewhere you can feel safe contrary to the other reviews. I never once felt that I was being lied to or cheated.
- Pros: Excellent Customer Service
- Cons: Length of the Repair...but it wasnt their fault.
11/03/08
Delay Delay Delay
by completelymad at Citysearch
Games, delays, and the runaround. Don't expect your vehicle to be done on time. Don't expect to get the full story.
- Pros: Pretty store
- Cons: Everything else
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